Privacy Statement

At Suqoof, your privacy matters. We are committed to protecting your personal data and being transparent about how we collect, use, and share it. This Privacy Statement applies to all interactions with Suqoof via our website, mobile application, and services (collectively, the "Platform"), including when you book a stay, and/or any of the additional services provided through our platform.

This statement is governed by the laws of Dubai, United Arab Emirates, but we welcome and serve guests and service users from around the world.

1. Information We Collect

We may collect the following information:

1.1 Information You Provide

• Your name, email, phone number, nationality, and address
• Identity verification documents
• Payment information (processed securely via our third-party payment providers)
• Details related to your bookings, preferences, and special requests
• Communications with Suqoof (support messages, feedback, etc.)

1.2 Information We Automatically Collect

• Device and browser information
• IP address and location (if permitted)
• Usage data, such as pages visited, time spent, and interactions
• Cookies and similar technologies to enhance user experience

1.3 Information from Third Parties

• Service providers and partners (e.g., payment processors, analytics tools)
• Verification and fraud prevention services
• Travel or experience providers when coordinating your requests

2. How We Use Your Information

We use your data to:

• Facilitate and manage your bookings (stays, services, tours, rentals)
• Improve and personalize your experience on Suqoof
• Communicate with you regarding your account, bookings, offers, or updates
• Enable secure payments and protect against fraud
• Meet legal obligations and regulatory requirements under UAE law

3. Sharing Your Information

Your data may be shared with:

• Hosts, tour guides, cleaners, or vendors fulfilling your bookings
• Third-party service providers (e.g., payment processors, cloud storage, analytics)
• Legal authorities when required by law or to protect Suqoof and its users
• Our trusted business affiliates and partners, under confidentiality agreements

We do not sell your personal data.

4. Your Rights and Choices

You may have the right to:

• Access, update, or correct your personal data
• Delete your account or request removal of certain data
• Object to certain data uses or withdraw consent
• Opt out of marketing communications at any time

To make any such requests, you may email us at privacy@suqoof.com or use the settings in your user profile.

5. Data Retention

We keep your data only as long as necessary to fulfill the purposes outlined in this statement or to comply with legal requirements. Afterward, your information is securely deleted or anonymized.

6. Data Security

We use industry-standard security protocols and technologies to protect your data. This includes encryption, secure servers, and access controls.

7. International Users

Even though Suqoof is based in Dubai, UAE, we may process your data outside of your home country. By using our Platform, you consent to the transfer of your data across borders, always with adequate safeguards in place.

8. Children's Privacy

Suqoof's services are intended for users aged 18 and over. We do not knowingly collect personal information from children.

9. Updates to This Privacy Statement

We may update this Privacy Statement from time to time. When we do, we'll revise the "Effective Date" and, where appropriate, notify you through the Platform or by email.

10. Contact Us

If you have any questions about this Privacy Statement or our practices, please contact us at:
privacy@suqoof.com