Terms of Use

Effective Date: January 1, 2025

Welcome to Suqoof. These Terms of Use ("Terms") govern your access to and use of our website, mobile application, and all services offered through our platform (collectively, the "Platform"). By using Suqoof, you agree to these Terms, so please read them carefully.

1. About Suqoof

Suqoof is a Dubai-based platform that allows users to book short-term stays and additional services such as personal chef, spa and wellness packages, housekeeping and daily maid service, grocery shopping and stocking, local experiences and tours, children's amenities and babysitting services, transportation services, special occasion planning, butler service, laundry service, interior design service (for hosts), utilities installation (for hosts), snagging and handover (for hosts) and other services. We connect guests with hosts and service providers, but we do not own or operate accommodations or directly provide the services.

2. Eligibility

To use Suqoof, you must:

  • Be at least 18 years old
  • Provide accurate and complete registration information
  • Use the platform in compliance with applicable laws and these Terms

3. Account Registration and Responsibilities

When you create a Suqoof account:

  • You are responsible for maintaining the confidentiality of your login credentials
  • You agree to provide true and accurate information and update it as needed
  • You are responsible for all activities under your account

Suqoof reserves the right to suspend or terminate accounts that violate these Terms.

4. Bookings and Payments

  • When you book a stay or service, you enter into a direct agreement with the host or service provider
  • All payments are processed securely via our payment partners
  • Prices, taxes, and service fees will be clearly displayed at checkout
  • Cancellation and refund policies will be shown during booking and may vary by listing or service

5. User Conduct

You agree not to:

  • Use the Platform for any unlawful, harmful, or fraudulent purposes
  • Violate the rights of others, including hosts, guests, and service providers
  • Post false, misleading, or offensive content
  • Damage or misuse any property you book or any items provided

We reserve the right to investigate and take appropriate action for violations, including removing content, suspending accounts, or involving authorities.

6. Host & Service Provider Responsibilities

If you are listing a property or service on Suqoof:

  • You must ensure all listings are accurate, available, and lawful
  • You must fulfill your obligations to guests professionally and respectfully
  • You are responsible for obtaining necessary permits, licenses, or approvals under UAE law
  • You must not cancel accepted bookings without valid reasons

7. Liability and Disclaimers

  • Suqoof acts as a platform and is not a party to any agreement between users, guests, hosts, or service providers
  • We do not guarantee the accuracy of listings or quality of services
  • We are not liable for damages, losses, or injuries arising from stays, services, or third-party interactions unless caused by our negligence

8. Intellectual Property

All content on the Platform, including logos, text, images, and software, is the property of Suqoof or its licensors and protected by applicable laws. You may not use our content without our express written consent.

9. Privacy

Your use of the Platform is also governed by our Privacy Statement, which explains how we collect, use, and protect your data.

10. Termination

We may suspend or terminate your access to the Platform at our discretion, with or without notice, if we believe you have violated these Terms or applicable law.

You may also terminate your account at any time by contacting our support team.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of Dubai, United Arab Emirates. Any disputes arising from these Terms will be resolved in the courts of Dubai.

12. Changes to These Terms

Suqoof may update these Terms from time to time. We will notify you of any material changes and update the "Effective Date" above. Continued use of the Platform constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions or concerns about these Terms, contact us at:
legal@suqoof.com